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Call us: +40 724 719 422
Email us: office@ourweb.ro
Assistance hours:
Monday – Friday 6 am to 8 pm EST (toll free)

Data privacy request

1. Introduction

As part of our commitment to transparency and compliance with the General Data Protection Regulation (GDPR), Ourweb LTD provides you with the opportunity to exercise your rights regarding your personal data.

2. Your Rights Under GDPR

You have the following rights with respect to your personal data:

  • Access: Request confirmation as to whether we process your personal data and obtain a copy of such data.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”) when it is no longer necessary for the purposes collected or if consent is withdrawn.
  • Restriction: Request that we limit the processing of your data under certain circumstances.
  • Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Objection: Object to the processing of your personal data when it is based on legitimate interests or direct marketing.
  • Complaint: Lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) if you believe your rights have been infringed.

3. How to Submit a Request

You may submit a Data Privacy Request by contacting us through the following channels:

  • Email: contact@ourweb.ro
  • Phone: +40 724 719 422
  • Post: Ourweb LTD, 7; Pomilor Street; 437165 / Grosi; Maramures County; Romania

Please include sufficient information to identify yourself (such as full name, email address, and details of your request). We may need to verify your identity before processing your request.

4. Response Time

We will acknowledge your request within a reasonable timeframe and respond within one month of receipt, in accordance with GDPR requirements. In complex cases, this period may be extended by two further months, of which you will be informed.

5. Costs

Requests are generally free of charge. However, a reasonable fee may be charged if a request is manifestly unfounded, excessive, or repetitive.

6. Contact

For any Data Privacy Request or questions regarding your data, please contact us:

  • Ourweb LTD
  • Registered office: 7; Pomilor Street; 437165 / Grosi; Maramures County; Romania
  • Website: ourweb.ro
  • Call us: +40 724 719 422
  • Email: contact@ourweb.ro

Last updated: September 2025